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Frequently Asked Questions

1.) How do I know that the jewellery I have bought is genuine?

Ans :- All our Jewellery items come with an in-house certificate of authenticity by our diamond grading experts . We can further certify by Independent labs of International repute such as EGL,IGI,IDL upon customers request at a separate cost.


2.) What if the product gets misplaced/stolen during transit?

Ans :- All items that we ship are Insured hence please be rest assured that it’s our responsibility to ensure that you receive the ordered product


3.) Why are the prices lower than most retail shops? Is it genuine?

Ans. :- Infact at wholesale level, We are Jewellery manufacturers and wholesalers . Jewellery buying is a skill and it’s all about Value Buying. Why pay unreasonable margins ? We try our best to supply jewellery at close to manufacturing costs.


4.) Do you ship to my location/ PIN Code ?

Ans. :- We ship to all prominent locations however in order to be doubly sure about service to your area, please give us a call on +971-55-3718484


5.) Do you ship to International addresses ?

Ans. :- Yes, we ship to all prominent locations of US, UK, SE Asia and all over Middle East depending on customs policies. In order to be doubly sure about service to your region/country, please give us a call on +971-55-3718484


6.) What if I don't like the product after buying ?

Ans. :- We follow a 15 day Money Back and Replacement policy. Please refer to our Return Policy


7.) Will you resize the Ring if doesn't fit ?

Ans. :- Of course, Yes. Finding your ring size is extremely easy and we strongly recommend you to visit Ring Sizer. Incase you face any issue with size, please feel free to call our Customer Care on +971-55-3718484 and they will assist you.


8.) What's your Buy-Back / Exchange policy ?

Ans. :- We offer a very transparent Buy-back and Exchange policy. Please read our Return Policy


9.) If I send a design, will you make it for me ?

Ans. :- Of course, Yes. Incase you have designed a jewellery or have liked something, please share it with us and we will provide you a very competitive No Obligation, Fair Value Estimate for your design along with a comprehensive break-up of cost.


10.) What are your delivery charges ? And. Most of the other Online Jewellers offer free shipping, why do you charge for shipment?

Ans. :- Shipments within UAE are Free and above AED 2000/- for International Shipments. We work on very low margins and would request you to compare our prices with any other site and you will immediately realize why others offer free delivery.


11.) How do I know my order has been confirmed?

Ans: Once your order has been logged and payment authorization has been received, the karadubai.com confirms receipt of the order and begins processing it. You will receive an email containing the details of your order when the karadubai.com receives it and confirms the same.


12.) Can I order a product that is 'Out of Stock'?

Ans: All the items which are displayed on karadubai.com are available in stock. In case you want to book anything which is not being displayed on website then you can use contact us section to reach our customer care team.


13.) Is it necessary to have an account to shop on karadubai.com?

Ans: Yes. We need to get certain details before accepting your order. With an account you can enjoy a personalized shopping experience, including recommendations, quicker checkout and a public wish list.


14.) What if I decide after 3 days that I don’t the item

Ans: If there is nothing wrong with the item and you just want to return it, please note that some it will not be possible for us to accept the returns. However you can still try to fill up the return form and we will decide based on our Return & Refund Policy


15.) Do I get the full amount returned/refunded to me for a Returned item?

Ans: Shipping fees will be deducted from the amount, but you will receive a refund for the balance. You will be refunded the shipping fees for returned items which are damaged in transit or faulty and/or defective.


16.) How I can return the goods and get the refund?

Ans: You can approach our Customer Service Team through the Contact Us page or refer our return policy in return and refund policy section.


17.) Why do you sometimes ask for a copy of my credit card and/or an Identification Card such as a Passport copy?

Ans: This is for your protection as much as ours, as well as all our buyers to ensure that an item bought on karadubai.com using Credit cards is genuinely the card of the actual buyer and not related to a lost, stolen or fraudulently-used card. In effect it is an extra layer of verification as part of our secure shopping environment and authentication process and security levels.


18.) Why is the Courier Company calling me?

Ans: It must be to arrange a delivery if you are a buyer. Please respond to all such calls in a timely manner so as not to cause a delay in your order. Also please make sure you are available at the agreed time and location confirmed with the courier company to arrange either pick-up or receipt of your order


19.) I need to make some changes; can I edit the details of my account and/or change address, name and password?

Ans: Of course you can. Log-in to your account and you can do most edits yourself except things like Email ID which requires you to contact the Customer Service Team.


20.) Do you have a Physical Store?

Ans: Yes we do have the physical stores.
The Address Dubai Marina(+971 4 3679786)

21.) Are there any hidden costs

Ans: No, at our website we don’t have any hidden cost/charges.


22. What is the estimated delivery time?

Ans: Please refer our shipping policy in the policy section.


23. When are returns not possible?

Ans: There are certain scenarios where it is difficult for us to support returns
• Return request is made outside the specified time frame
• Product is damaged because of use or Product is not in the same condition as you received it
• Products with tampered or missing serial numbers
• Items that are returned without original packaging, freebies or accessories

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Phone: +971 4 367 9786 / EMail: hello@karadubai.com